Existing customer support
Open a support ticket
Already a customer and need a hand? Send us a ticket and we'll take care of it. Support is billed at our service rates below — and you always approve the cost before we start.
Support rates
Remote support (phone & email)
$95 / hour
1-hour minimum
On-site service
$280 / hour + travel
1-hour minimum · 10-mile radius plus travel time
No surprise charges. You'll always receive an estimate, and your approval is required before any billable work begins — no surprise charges.
Covered under warranty (no charge): manufacturer defects and workmanship for 90 days from installation. Billable support: network or internet outages, router/modem issues, phone-app problems, physical damage, and anything outside the 90-day defect warranty.
Want predictable costs? Ask about our Service Plan
Our preventive-maintenance Service Plan (3% of your installation price, billed monthly) includes proactive monitoring and scheduled maintenance during standard business hours — so small issues get handled before they become big ones.
Tell us what you need
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What happens next
1. We get your ticket
Your request comes straight to our team.
2. You approve the cost
We send an estimate at the rates above — work starts only once you say go.
3. We fix it — remote or on-site
Most issues we handle remotely; otherwise we schedule a visit.
4. You're billed for the time
We invoice the tracked time (1-hour minimum), with easy online payment.